Mac desktops
Mac Desktops Coming of Age Working in Technical Support for the past several years, one can clearly see that the Mac desktops are coming of age. The Mac vs. PC commercials are, for the most part, pure advertising, but there is some truth to the fact that Mac desktops and laptops are slowly but surely starting to overtake the PC due to Macintosh's ease of use. Most people had PCs because that was the "business computer." This meant that the majority of software was written for PCs and that Mac desktops tended to be left out in the cold, treated as a niche computer for education and graphic artists. As we approach 2010, the non-support of the Mac is rapidly changing. The Mac desktop has closed the gap on the PC in the past several years. Since the Macintosh has come from the rear, Mac administrators and staff have invested a great deal of time and emphasis on Customer Service. Ultimately, customer satisfaction will be the deciding factor as to whether the PC or the Mac will dominate in the next decade. Windows desktop support has grown rather complacent over the years because it has always been a monopoly. Those days are over but no one has actually told Windows Tech Support. Actually, I'm sure they have their customer satisfaction seminars but Windows has been the frontrunner for so long, many see the customer satisfaction as a mere formality.
